Privacy Policy
Last Updated: August 18, 2026
DoorForce (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://doorforce.com/), request our garage door services, or interact with us through our communications channels, including our customer relationship management (CRM) and text messaging services.
By accessing our website or using our services in Northwest Ohio, Southeast Michigan, and the surrounding areas we serve, you consent to the data practices described in this policy.
1. Information We Collect
To provide you with the best possible service, we collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). The categories of information we collect include:
- Contact Information: Your first and last name, email address, physical address/service location, and phone number (including mobile numbers for SMS communications).
- Service Information: Details regarding the garage door services, projects, or estimates you request from us.
- Communication Records: Copies of emails, text messages, form submissions, and notes from phone calls when you contact our team.
- Scheduling and CRM Information: Information you provide when booking an appointment or estimate through our website or by phone, which we store in our field service management platform (ServiceTitan) to schedule, dispatch, and manage your service.
- Automatically Collected Data: When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, and pages viewed, through cookies, analytics tools (such as Google Analytics), and, where applicable, advertising tracking technologies used to measure the performance of our online advertising.
2. How We Use Your Information
We use the information we collect primarily to deliver reliable garage door services to our clients. Specifically, we use your data to:
- Schedule, dispatch, and fulfill the garage door services you have requested.
- Communicate with you regarding estimates, appointments, billing, and project updates.
- Send important service-related messages, including CRM-integrated SMS/text messages through ServiceTitan.
- Respond to customer service inquiries and support requests.
- Improve our website functionality and local service offerings.
- Comply with applicable legal obligations.
3. SMS / Text Messaging Privacy Policy
We value your privacy regarding your mobile information and adhere to industry standards for application-to-person (A2P) messaging.
DoorForce will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
By submitting our contact form and signing up for texts, you consent to receive text messages from DoorForce at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP and no further messages will be sent. Reply HELP for help.
- Data Sharing Restrictions: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will never be sold, rented, or shared with any third parties under any circumstances.
- Opting Out: You may opt out of receiving SMS communications from us at any time by replying “STOP” to any message we send. You may reply “HELP” for assistance.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate the site and to understand how visitors interact with it. This may include technologies for essential site functionality, analytics (such as Google Analytics), and, where applicable, advertising and retargeting. You can instruct your browser to refuse cookies or to alert you when cookies are being used; however, some parts of our website may not function properly without them.
5. Data Sharing and Disclosure
We do not sell your personal information. We only share your data in the following limited circumstances:
- Service Providers: We may share necessary information with trusted third-party vendors, such as our CRM and field service platform (ServiceTitan), scheduling software, and payment processors, solely to facilitate the operation of our business. These vendors are prohibited from using your data for their own promotional purposes.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, or safety of DoorForce, our clients, or others.
6. Data Security
We implement industry-standard security measures, including encryption and secure servers, to safeguard your personal information when you enter, submit, or access your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to resolve disputes, and to comply with our legal and accounting obligations.
8. Your Privacy Rights
Depending on your jurisdiction, you may have specific rights regarding your personal information, including the right to request access to, correction of, or deletion of your data. If you wish to exercise any of these rights, please contact us using the information below.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data from our systems.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
DoorForce
302 Sophia St, Suite C, Maumee, OH 43537
Email: sales@doorforce.com
Phone: (419) 333-1901